For most of the IT companies who continue to operate on an hourly-rate billing model, being proactive in maintaining their client’s networks can be a challenge.
Rationally, the small business owner is aware that to get the most out of the network, it should be monitored and maintained.
But when there’s an hourly fee involved to do extra work when everything seems to be working just fine, emotions overtake rationality and proactive maintenance is often put off.
Proper proactive maintenance of a network will improve your client’s productivity, increase the reliability of the systems, and quite possibly save them money in IT support costs.
Proactive Maintenance Plan includes:
- monitoring all server event logs
- monitoring for proper AV updates and activity
- monitoring backup status, whether on-site or remote
- monitoring firewall activity, hack/spam relay attempts
- monitoring system bottlenecks (system processes, processor/ram utilization, etc.)
- monitoring application services (Exchange, ISA, IIS, etc.)
- real-time Inventory collection and web-based reporting
- remote support for most issues
Monitoring is performed by configuring the hosted software that you select to perform these tasks to send you an email or sms alert whenever an event occurs that needs your attention. The software we use, Nagios, HP ILO and Spiceworks, performs all of these tasks as well as provides many more features not listed above for a low fee.
The benefits your client gets from having this level of monitoring include:
We provide complete IT support to small to medium size offices. We offer computer hardware and network maintenance at an affordable rate!
IT Consultancy & Project Management
Hosted (Cloud PBX) Phone System
IT Cyber Security & Compliance
IT Solutions Plus
F3/2 Winterton Road
Clayton, VIC, 3168
Phone: (03) 9088 66 99
Email: info@itsplus.com.au